Find Answers To All Your Questions
Orders are processed on a first-come, first-served basis, typically within 48 to 72 business hours. Once your order is packaged and shipped, you'll receive a confirmation email with tracking details.
Didn’t get the email? Check your spam or junk folder just in case!
For LTL Freight Shipments:
Large or oversized orders are shipped via LTL freight. In-stock items typically ship within 2–3 business days, with delivery estimated between 5–14 business days, depending on carrier availability and national freight routes.
For Parcel Shipments:
Single-item or smaller orders are shipped via FedEx, UPS, or USPS. Processing time is generally 2–3 business days, and delivery typically occurs within 3–5 business days, depending on your position in the order queue and your location.
Delivery Notes:
Shipping times vary based on your delivery address. For remote or rural areas, the carrier may contact you using the phone number provided at checkout to schedule or coordinate delivery.
If your package is lost in transit or experiences a significant delay, contact us right away. Our team will work directly with the shipping carrier to investigate the issue and help ensure your order is either located or replaced as quickly as possible.
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to make updates before the order ships, but once processing begins, changes may not be possible.
First, check your spam or junk folder—sometimes confirmation emails end up there. If you still can’t find it, please contact us with your order details, and we’ll resend your confirmation right away.
Inspect Immediately:
Upon delivery, you or the receiving party must inspect the shipment for any visible damage or missing items. If you notice rips, tears, punctures, or signs of tampering, note the damage on the delivery receipt and notify the driver.
Report Within 24 Hours:
All damage or shortage claims must be reported to both the freight carrier and EcoVault within 24 hours of delivery. Claims submitted after this window may be denied.
📸 Document the Damage: Take clear photos of the damaged packaging and items.
🛠️ Report to the Carrier: Use the contact number on your delivery receipt to report the damage to the freight terminal.
📞 Contact EcoVault: Call us at +1 (877) 418‑5067 or email freight@ecovault.com to notify us of the issue.
💳 Credit or Refund: If damage is properly noted at delivery and reported on time, EcoVault will issue a full store credit or a refund to your original payment method, including prorated shipping costs.
🔁 Replacement Limitations: Due to freight constraints, EcoVault will only replace up to four solar panels per shipment. We strongly recommend ordering extra panels to account for potential shipping damage.
EcoVault offers a 30-day return window from the date of purchase. To be eligible for a return, products must be unused, in their original packaging, and accompanied by a proof of purchase or order confirmation.
Customers are responsible for return shipping costs and must use a reputable courier that provides tracking and insurance for the full value of the shipment.
⚠️ Please Note: Custom-built kits or special orders not listed on EcoVault.com are non-returnable.
For return instructions or to start a return, contact our support team for assistance.
To begin a return or exchange, email our support team at freight@ecovault.com with your order number and a brief explanation of the reason for the return. We’ll review your request and provide return instructions—along with a return label, if applicable.
Refunds are typically processed within 5–7 business days after we receive and inspect your returned item. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
We accept all major credit and debit cards, as well as PayPal, Shop Pay, Affirm, Apple Pay, and Google Pay. All transactions are secure and SSL-encrypted to protect your personal and payment information.
Yes! We offer flexible financing options through Affirm, allowing you to split your purchase into manageable bi-weekly or monthly payments.
At checkout, simply select Affirm as your payment method and follow the on-screen instructions to choose a plan that works for you. Affirm will walk you through the approval process and provide clear terms before you complete your order.
Yes—all products sold on EcoVault include a manufacturer’s warranty. Warranty coverage varies by brand and product type. For specific details, please refer to the product description or contact our support team for assistance.
Delivery timelines for LTL freight are estimates only and may vary based on your location and order size. Most freight orders arrive within 3–14 business days after processing.
Please note: EcoVault is not responsible for delays caused by freight carriers or external factors beyond our control. We do not guarantee specific delivery dates for LTL shipments.
Once your order ships, you’ll receive an email with a tracking number and carrier information. You can use this number to track your shipment directly on the carrier’s website for the most up-to-date delivery status.
If you need help or have questions, feel free to contact our freight team at freight@ecovault.com for assistance.
Freight orders are delivered via curbside delivery, meaning the driver will unload the pallet at the end of your driveway using a lift gate.
Please note: The driver will not move the pallet beyond the curbside. It is your responsibility to move the shipment from the curb to your desired location, so please plan accordingly and have help or equipment available if needed.
To protect your order and ensure a smooth claims process in case of damage, please follow these steps:
📸 Take Photos: Photograph the shipment while it’s still on the truck with the driver present.
🔍 Inspect the Pallet: Take clear images of all four sides of the pallet, especially if there are any visible signs of damage.
📞 Report Damage Immediately: If you see tears, holes, or rips in the packaging, report it right away by calling the number listed on your delivery receipt.
📬 Contact EcoVault: For further assistance, call us at (877) 418‑5067 or email freight@ecovault.com.
We offer parcel shipping for qualifying products through carriers like FedEx, UPS, and USPS. Most orders arrive within 3–5 business days, excluding weekends and holidays.
Please note:
Your order may arrive in multiple packages, depending on item size and availability.
Once shipped, orders cannot be rerouted, so double-check that your name, address, and phone number are correct before completing your purchase.
Once your order ships, you’ll receive a confirmation email with a tracking number. Just click the link in that email or visit the carrier’s website (FedEx, UPS, or USPS) to track your package.
If you don’t see the email, be sure to check your spam or junk folder.
If you’re experiencing technical issues with your EcoVault product, our in-house support team is ready to help. For the fastest and most effective troubleshooting, please follow these steps:
📄 Have Your Order Number Ready
This helps us locate your purchase and system details quickly.
📧 Email tech@ecovault.com with the following:
Detailed Description: Clearly explain the issue you’re experiencing.
Photos of the Problem: Include close-ups and wide shots where applicable.
System Information: Tell us what components you're using (battery, inverter, panels, etc.).
Photos of Your Setup:
Full system overview
Main and sub panels
PV and AC connections to the inverter
Battery connections to the inverter
Inverter label showing serial number and MPN
🔋 Voltmeter Readings (Photo Format Preferred):
PV input voltage
Battery DC voltage
AC input and output readings
Once we receive your email, a technician will review the information and contact you with next steps.
You can create an account at any time by visiting our SIGN UP page or during the checkout process. An account lets you track orders, save favorite products, and manage your shipping information with ease.
Click the “Forgot Password” link on the login page and enter your email address. We'll send you a secure link with instructions to reset your password.
Log in to your account and go to Account Settings to update your shipping address, payment methods, and other personal details at any time.
Yes, we may occasionally send you exclusive offers, product updates, and discounts via email. You can unsubscribe at any time by clicking the link at the bottom of any marketing email.
Yes! We offer fully customizable solar solutions. Just click the “Design Your System” linkon the home page or start here to build a system tailored to your specific needs.
Orders are processed on a first-come, first-served basis, typically within 48 to 72 business hours. Once your order is packaged and shipped, you'll receive a confirmation email with tracking details.
Didn’t get the email? Check your spam or junk folder just in case!
For LTL Freight Shipments:
Large or oversized orders are shipped via LTL freight. In-stock items typically ship within 2–3 business days, with delivery estimated between 5–14 business days, depending on carrier availability and national freight routes.
For Parcel Shipments:
Single-item or smaller orders are shipped via FedEx, UPS, or USPS. Processing time is generally 2–3 business days, and delivery typically occurs within 3–5 business days, depending on your position in the order queue and your location.
Delivery Notes:
Shipping times vary based on your delivery address. For remote or rural areas, the carrier may contact you using the phone number provided at checkout to schedule or coordinate delivery.
If your package is lost in transit or experiences a significant delay, contact us right away. Our team will work directly with the shipping carrier to investigate the issue and help ensure your order is either located or replaced as quickly as possible.
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to make updates before the order ships, but once processing begins, changes may not be possible.
First, check your spam or junk folder—sometimes confirmation emails end up there. If you still can’t find it, please contact us with your order details, and we’ll resend your confirmation right away.
Inspect Immediately:
Upon delivery, you or the receiving party must inspect the shipment for any visible damage or missing items. If you notice rips, tears, punctures, or signs of tampering, note the damage on the delivery receipt and notify the driver.
Report Within 24 Hours:
All damage or shortage claims must be reported to both the freight carrier and EcoVault within 24 hours of delivery. Claims submitted after this window may be denied.
📸 Document the Damage: Take clear photos of the damaged packaging and items.
🛠️ Report to the Carrier: Use the contact number on your delivery receipt to report the damage to the freight terminal.
📞 Contact EcoVault: Call us at +1 (877) 418‑5067 or email freight@ecovault.com to notify us of the issue.
💳 Credit or Refund: If damage is properly noted at delivery and reported on time, EcoVault will issue a full store credit or a refund to your original payment method, including prorated shipping costs.
🔁 Replacement Limitations: Due to freight constraints, EcoVault will only replace up to four solar panels per shipment. We strongly recommend ordering extra panels to account for potential shipping damage.
EcoVault offers a 30-day return window from the date of purchase. To be eligible for a return, products must be unused, in their original packaging, and accompanied by a proof of purchase or order confirmation.
Customers are responsible for return shipping costs and must use a reputable courier that provides tracking and insurance for the full value of the shipment.
⚠️ Please Note: Custom-built kits or special orders not listed on EcoVault.com are non-returnable.
For return instructions or to start a return, contact our support team for assistance.
To begin a return or exchange, email our support team at freight@ecovault.com with your order number and a brief explanation of the reason for the return. We’ll review your request and provide return instructions—along with a return label, if applicable.
Refunds are typically processed within 5–7 business days after we receive and inspect your returned item. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
We accept all major credit and debit cards, as well as PayPal, Shop Pay, Affirm, Apple Pay, and Google Pay. All transactions are secure and SSL-encrypted to protect your personal and payment information.
Yes! We offer flexible financing options through Affirm, allowing you to split your purchase into manageable bi-weekly or monthly payments.
At checkout, simply select Affirm as your payment method and follow the on-screen instructions to choose a plan that works for you. Affirm will walk you through the approval process and provide clear terms before you complete your order.
Yes—all products sold on EcoVault include a manufacturer’s warranty. Warranty coverage varies by brand and product type. For specific details, please refer to the product description or contact our support team for assistance.
Delivery timelines for LTL freight are estimates only and may vary based on your location and order size. Most freight orders arrive within 3–14 business days after processing.
Please note: EcoVault is not responsible for delays caused by freight carriers or external factors beyond our control. We do not guarantee specific delivery dates for LTL shipments.
Once your order ships, you’ll receive an email with a tracking number and carrier information. You can use this number to track your shipment directly on the carrier’s website for the most up-to-date delivery status.
If you need help or have questions, feel free to contact our freight team at freight@ecovault.com for assistance.
Freight orders are delivered via curbside delivery, meaning the driver will unload the pallet at the end of your driveway using a lift gate.
Please note: The driver will not move the pallet beyond the curbside. It is your responsibility to move the shipment from the curb to your desired location, so please plan accordingly and have help or equipment available if needed.
To protect your order and ensure a smooth claims process in case of damage, please follow these steps:
📸 Take Photos: Photograph the shipment while it’s still on the truck with the driver present.
🔍 Inspect the Pallet: Take clear images of all four sides of the pallet, especially if there are any visible signs of damage.
📞 Report Damage Immediately: If you see tears, holes, or rips in the packaging, report it right away by calling the number listed on your delivery receipt.
📬 Contact EcoVault: For further assistance, call us at (877) 418‑5067 or email freight@ecovault.com.
We offer parcel shipping for qualifying products through carriers like FedEx, UPS, and USPS. Most orders arrive within 3–5 business days, excluding weekends and holidays.
Please note:
Your order may arrive in multiple packages, depending on item size and availability.
Once shipped, orders cannot be rerouted, so double-check that your name, address, and phone number are correct before completing your purchase.
Once your order ships, you’ll receive a confirmation email with a tracking number. Just click the link in that email or visit the carrier’s website (FedEx, UPS, or USPS) to track your package.
If you don’t see the email, be sure to check your spam or junk folder.
If you’re experiencing technical issues with your EcoVault product, our in-house support team is ready to help. For the fastest and most effective troubleshooting, please follow these steps:
📄 Have Your Order Number Ready
This helps us locate your purchase and system details quickly.
📧 Email tech@ecovault.com with the following:
Detailed Description: Clearly explain the issue you’re experiencing.
Photos of the Problem: Include close-ups and wide shots where applicable.
System Information: Tell us what components you're using (battery, inverter, panels, etc.).
Photos of Your Setup:
Full system overview
Main and sub panels
PV and AC connections to the inverter
Battery connections to the inverter
Inverter label showing serial number and MPN
🔋 Voltmeter Readings (Photo Format Preferred):
PV input voltage
Battery DC voltage
AC input and output readings
Once we receive your email, a technician will review the information and contact you with next steps.
You can create an account at any time by visiting our SIGN UP page or during the checkout process. An account lets you track orders, save favorite products, and manage your shipping information with ease.
Click the “Forgot Password” link on the login page and enter your email address. We'll send you a secure link with instructions to reset your password.
Log in to your account and go to Account Settings to update your shipping address, payment methods, and other personal details at any time.
Yes, we may occasionally send you exclusive offers, product updates, and discounts via email. You can unsubscribe at any time by clicking the link at the bottom of any marketing email.
Yes! We offer fully customizable solar solutions. Just click the “Design Your System” linkon the home page or start here to build a system tailored to your specific needs.
EcoVault is your trusted source for solar and battery systems, offering ready-to-install kits, expert support, and high-quality components. Whether you're going off-grid or adding backup power, we make it simple to build the right system for your needs.
Subscribe for expert tips, product updates, and exclusive offers—delivered straight to your inbox. No spam, just smart energy insights.
Your cart is currently empty.
Start Shopping
